Losing early customers hurts

Losing customers hurts. Especially when you only have 3 (wholesale) customers.

Honestly, it was a bad fit from the beginning.

This customer was hard to schedule with. It was hard to set up demos with them. They were more demanding than everyone else. Less flexible. Less responsive. They had a bunch of requests and demands that nobody else did.

They wanted to negotiate price, seemingly just for the purpose of negotiating. Our wholesale unit price is $2.25. They asked for $2.19.

*6 cents*.

I don’t care about about 6 cents. We would have given them a bunch for free. It honestly seemed like just a weird flex to remind us that they were in control.

We made the decision to not do deliveries on Christmas Day and New Years Day, which everyone else responded positively to. They said this causes “significant issues” for them and that they need “more consistency”.

So we lost a customer.

In my head, I know it’s probably for the best.

But it still stings.